But if you booked the same hotel room on a third-party booking site, like, you'll need to claim your refund through them, which can make the refund process slower. So, if you booked directly with the hotel, for example, it is responsible for refunding you directly. If you are due a refund, you'll need to contact the company that took payment for your booking.
For this reason, it's often a good idea to book a room that can be freely cancelled, or to book your accommodation as part of a flight-inclusive package, which gives you greater protection. But if the hotel is open and local travel restrictions prevent you from getting there, you aren't always entitled to your money back.
If the accommodation provider cancels your booking – which might happen if the hotel unexpectedly has to close, for example – you're entitled to a full refund. Which? verdict: Given that it's also a terrible flight booking site, it's hard to imagine any scenario where booking with would be a good idea.īefore booking any accommodation, it's important to know exactly what your rights are and what you're entitled to if things go wrong. One unlucky holidaymaker described the service they had from as the worst they have ever encountered. Assuming you ever get hold of anyone, its customer service leaves a lot to be desired. It didn’t find the cheapest room rate for any of the five hotel scenarios we looked at including, ironically, the last-minute one. Not only is its website clunky and frustrating to use, but it’s poor at its main job of finding competitive prices. : worst accommodation booking siteįor the second year running, has the dubious distinction of being the worst booking site for flights and accommodation. Which? verdict: Booking direct with the hotel is the only thing that can compete with .īrowse accommodation on. The only slight annoyance are the constant prompts telling you how many rooms are left and how many people are looking at the same property – ignore. While it only found the cheapest price in one of the five scenarios we checked, it was within £20 of the cheapest in the other four – so you can be confident you’re not being fleeced. was offering fully refundable stays long before Covid struck, and it’s upfront about what the total cost is going to be. The best-known and best according to customers. The table below reveals how seven of the most popular accommodation booking websites compare in areas such as customer service, website functionality and price.įor more unbiased reviews and independent advice, find out more about Which? Travel. Or check our reviews of best travel comparison websites to find the best prices on travel, accommodation and package holidays. If you're after a flight-only deal, see our best flight booking websites. The reviews on this page cover online travel agents that provide accommodation.
Some big-names haven't done their reputations any favours during the coronavirus crisis, so it pays to check our results before booking your next holiday. Our exclusive survey results reveal how the most popular accommodation booking sites compare for things like price and customer service, as well as how likely Which? members are to be satisfied with and recommend these websites. Quickbeds.There are now dozens of hotel, villa, holiday cottage and other accommodation booking websites to choose from, from and Expedia to Airbnb and Vrbo (formerly HomeAway).Īll claim to have the best options and the best prices, but which one actually does and which one should you trust with your next reservation? Whether you are searching for business or leisure, we make finding the perfect place to stay easy with our network of thousands of properties.
has some of the best rates for hotels, resorts, motels, serviced apartments and more. is Australia's most helpful online accommodation website, offering expert recommendations and advice on the best places to stay in Australia and overseas. Find hotels in:įor over a decade now, Australians have been finding the right place to stay at.